Sony: Message List

Unable to verify VAIO Update status.

noreplyforum@eu.sony.com — Sun, 30 Oct 2011 13:58:09 GMT

Since I got my new VAIO two days ago, I keep getting this message which does not allow me if there is any update for my computer.

I did all the Windows updates but haven't been able to check for Sony's updates.

The VAIO Care software notices this issue and gives me a link to fix the issue, it is a link that says 'Click here to correct the issue.' When I click on the link, it opens the VAIO Updates application and soon after it launches a web pages with the following message...

Dear VAIO Customer,

You have arrived at this page because VAIO Update does not recognize your VAIO.
This may be a temporary problem with the VAIO Update server.

Visit the VAIO Support Website

When I clcik on the phase that says 'Visit the VAIO Support Website', it opens the VAIO Support web site home page and I do not know how to proceed from there.

I have been having multiple issues because it seems like my VAIO model, VPCZ21C5E, doesn't exist for Sony, I cannot open a ticket on the Support site because it askes for my model and because it does not recognises it, it does allow me to proceed.

Is some Sony representative in this forums? Could please someone let me know what is going on? I feel totally let down by Sony, it seems like my computer is not Sony at all.

Am I on the wrong place? I ordered my Vaio from Sony.co.uk but I know the computer was assembled in Germany. Is this an issue?

Slim cover for VPCZ21C5E

noreplyforum@eu.sony.com — Sun, 30 Oct 2011 11:55:16 GMT

Thanks for that Thalamus.

I am finding information on Sony's site quite confusing and going to a local store to see if they got a cover is kind of an adventure and time consuming for me, but as you suggest, that would be the best thing to do given the circumstances.

Thanks.

How do I register a Vaio VPCZ21C5E?

noreplyforum@eu.sony.com — Sat, 29 Oct 2011 19:42:49 GMT

Thanks for your help Blencog.

That separation between Sony and Vaio makes it more confusing.

The fact that the Sony site doesn't recognise my laptop is giving me some trouble, like trying to buy a slim cover but I cannot find any for my model. I believe there is one suitable but it says it is only compatible with two models and neither of those is mine :-( too bad.

Anyway, thaks a lot again.

Slim cover for VPCZ21C5E

noreplyforum@eu.sony.com — Sat, 29 Oct 2011 17:42:40 GMT

I am looking for a slim cover for my new VAIO VPCZ21C5E but I cannot find any.

I found this one instead for VAIO VPCZ21V9E...

http://www.sony.co.uk/product/p61-slip-covers/vgp-cvz3#pageType=Compatibles

Are those two VAIOs the same model but perhaps different colour?

Thank you.

How do I register a Vaio VPCZ21C5E?

noreplyforum@eu.sony.com — Sat, 29 Oct 2011 17:15:11 GMT

Hello,

I tried to register my new Vaio VPCZ21C5E but when I select it from the list of models, it changes to a different Vaio so I cannot select my model.

I tried to submit a question through the support page but it isn't working.

Thank you.

I shouldn't been forced to pay again for Windows 7

noreplyforum@eu.sony.com — Mon, 19 Sep 2011 22:59:47 GMT

Thalamus,

I thought of that possibility and I believe it is a undestandable reason. Still, I also believe they should allow opting out for the OS. They could offer it as an option by default but ultimately allow the buyer to make the final desicion.

I will also be happy for opting out of OS related issues when contacting their customer support.

Thank you for your reply, I appreciate.

Miguel.

I shouldn't been forced to pay again for Windows 7

noreplyforum@eu.sony.com — Mon, 19 Sep 2011 22:53:00 GMT

Speaking to SONY is the first thing I tried although it wasn't easy to find an email, it seemed like they didn't want emails from customers.

I have been buying SONY products for more than 20 years, I am a very satisfied customer that always come back because of their attention to their customers but I think this is an abuse, it is unfair

As you say, I have the option to buy or not and that is what I did last Saturday at the SONY Centre at Bromley (Kent). I went to the store with the clear idea of buying a magnificent laptop and when I hear I could not let out the OS, I then decided not to buy. Now I am look for an alternative.

Still, I would like to hear from you guys, SONY's customers, what do you have to say about this. Would you be happy on paying for a software that you already have and for which you already paid before?

Honestly, I would like to hear from you guys, I would like to know your thoughts. Please do not take this as a rampage from a unsatisfied customer, I would really like to hear your opinion.

Thank you very much in advance for your reply.

Miguel.

I shouldn't been forced to pay again for Windows 7

noreplyforum@eu.sony.com — Mon, 19 Sep 2011 19:34:06 GMT

Hello,

Please, could someone explain to me why I have to pay again for a copy of Windows 7?

I am planning to buy a new VAIO laptop, I am able to choose many options but I am not allowed to choose not to have an operating system, SONY wants me to pay again when I already have a licenced copy.

What is going on with SONY? Do they have a share on Microsoft? Why do they want their clients to pay extra for not reason? This is not a good customer relationship.

I do not understand this and I really would like someone to give me a reasonable answer.

As I say, I already have a licenced version of Windows 7, 64 bits in this case.

Re: VGN-G11XN TV-OUT

noreplyforum@eu.sony.com — Wed, 07 Oct 2009 22:42:13 GMT

Thanks a lot for your help.

My Sony TV is around 7-8 years old, it has not a VGA input.

Again, thanks a lot for your help.

Miguel.

VGN-G11XN TV-OUT

noreplyforum@eu.sony.com — Wed, 07 Oct 2009 12:45:09 GMT

I bough this VAIO a couple of years ago and I am very satisfied with it, Now I would like to watch some iTunes videos on my Sony TV. I wonder if I could do this through the VGA output connector.

I believe the internal graphics chip is capable of TV-Out but I am not sure if Sony made use of this capability for this model.

The User Manual, ftp://ftp.vaio-link.com/pub/Manuals/Notebooks/G1/G1_H_EN.pdf, does not mention the possibility.

I got a VGA-TV cable adapter, connected TV and laptop but it didn't work.

I wonder if any of you guys with more knowledge on this model could tell me if it is capable of TV-Out or if I definitively should invest on a TV-Out PCMCIA card.

Thank you for any comment or link to more info.

Miguel.