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finger reader not activating?

Topic started on Apr 19, 2012 10:42 AM , last reply on Apr 20, 2012 7:39 PM

in VAIO and Computing > Notebooks
virusse
virusse
10 posts since
Apr 21, 2006

got a new series z vaio, all good, and biometrics kicked in for website logins.  all good but suddenly there is no prompt to swipe my finger on websites at all now.  all that time wasted registering the websites and now nothing!!  any ideas?? i have spent an hour troubleshooting, the registration is still ok and my long ins are showing up but not when i go online.....


Tags: reader, finger, biometrics
  • rich912
    rich912
    9,318 posts since
    Aug 28, 2004
    Written on Apr 19, 2012 12:44 PM

    Hi viruses,

     

    You haven’t stated which browser you are using but if it is Firefox and have updated recently to release 10 or 11 you may need to update the password bank extension. There is only a beta available for version 10 and 11 (pbff7134alpha).

     

    Have a look at the following link.

     

    http://support.authentec.com/Downloads/DownloadManager.aspx?EntryId=84

     

     

    If you are using IE then open Protector Suite Control Center > Password Bank > Settings. Put a check next to ‘ Alert me if...a website could be replayed’ – Apply.

     

     

    Rich

     

    Message was edited by: rich912

    To provide info for Internet Explorer.


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  • virusse
    virusse
    10 posts since
    Apr 21, 2006
    Written on Apr 19, 2012 3:08 PM

    thanks for the suggestion. i am IE, how do i open protector suite? have tried searching....


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  • rich912
    rich912
    9,318 posts since
    Aug 28, 2004
    Written on Apr 19, 2012 3:14 PM

    To open the Protector Suite Control Center either double click the icon in the system tray or click Start > All Programs > Protector Suite > Control Center.

     

    Rich


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  • virusse
    virusse
    10 posts since
    Apr 21, 2006
    Written on Apr 19, 2012 3:39 PM

    mmmm... tried start/ all programs but no protector suite! this is getting interesting


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  • firionicable
    firionicable
    54 posts since
    Apr 19, 2012
    Written on Apr 19, 2012 3:41 PM

    I have the same question. If you are using either Mozilla or Chrome, how can I setup the password bank extension or anything related to finger reader?

     

    Thanks a lot.


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  • rich912
    rich912
    9,318 posts since
    Aug 28, 2004
    Written on Apr 19, 2012 4:45 PM

    virusse wrote:

     

    mmmm... tried start/ all programs but no protector suite! this is getting interesting

     

    Very strange!

     

    Open Windows Explorer and navigate to Program Files > Protector Suite. Is there a file named ctlcntrv.exe? If so double click to run.

     

    Rich


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  • rich912
    rich912
    9,318 posts since
    Aug 28, 2004
    Written on Apr 19, 2012 7:17 PM

    Hi virusse,

     

    Another member has highlighted that some newer z series use TrueSuite not Protector Suite for the fingerprint software (thanks Blencogo).

     

    Can you find this listed in Start - All Programs?

     

    Apologies for any confusion caused.

     

    Rich


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  • virusse
    virusse
    10 posts since
    Apr 21, 2006
    Written on Apr 20, 2012 12:07 PM

    it is indeed true suite and i have been in this before and its all up to date so i cant understand why when i am on IE websites it doesnt prompt again for my finger reading, i need to input the old way!

    i have it on fast user switching and quicklaunch?


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  • rich912
    rich912
    9,318 posts since
    Aug 28, 2004
    Written on Apr 20, 2012 12:50 PM

    I am not familiar with TrueSuite but the manual suggest that in addition to fast user switching and quick launch there is also another option to enable Website Log On. Have you tried enabling this?

     

    http://support.authentec.com/Downloads/DownloadManager.aspx?EntryId=114

     

    Rich


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  • virusse
    virusse
    10 posts since
    Apr 21, 2006
    Written on Apr 20, 2012 4:06 PM

    alas still no use! i have enabled website log on but still nothing.  and having some problems with word now too... the joys of a new laptop!


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  • rich912
    rich912
    9,318 posts since
    Aug 28, 2004
    Written on Apr 20, 2012 6:24 PM

    Hi virusse,

     

    Unless anyone else has any suggestions your best hope of help with this problem is the TrueSuite help forum.

     

    https://support.authentec.com/Forum/tabid/318/GroupID/15/ForumID/52/Default.aspx

     

    Should you find a solution then please let us know as this may help other users in the future.

     

    Rich


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  • Blencogo
    Blencogo
    12,803 posts since
    Dec 22, 2004
    Written on Apr 20, 2012 7:39 PM

    I don't know if this helps.  There are some tutorials here: -

     

    http://support.authentec.com/KnowledgeBase/KBview/tabid/843/ArticleId/460/How-do-I-register-a-website.aspx

     

    It is possible that if the TrueSuite version was released before the present Browser version, you may need an update from TrueSuite I think you need TrueSuite 5 to use with IE 9/10.

     

    http://support.authentec.com/KnowledgeBase/KBview/tabid/843/ArticleId/306/Browser-Support-in-TrueSuite.aspx

     

    Only IE, Chrome and FF are supported.

     



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