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VAIO Update

Topic started on Apr 28, 2012 10:38 AM , last reply on Jan 5, 2013 10:47 AM

in VAIO and Computing > Notebooks
matiinet
matiinet
3 posts since
Apr 26, 2012

When I launch my VAIO Update application it opens up a webpage with the error 'VAIO Update does not recognize your VAIO'. This problem has lingered for some time. I need some help please.


  • rich912
    rich912
    9,334 posts since
    Aug 28, 2004
    Written on Apr 30, 2012 9:47 PM

    Hi matiinet,

     

    This problem usually occurs when there is a problem with the Vaio Update server.

     

    How long has this been happening?

     

    Rich


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  • matiinet
    matiinet
    3 posts since
    Apr 26, 2012
    Written on Apr 27, 2012 11:46 PM

    Thanks Rich. Its been for about a week. I just checked it now and the issue still persists.


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  • rich912
    rich912
    9,334 posts since
    Aug 28, 2004
    Written on Apr 30, 2012 9:48 PM

    Hi matiinet,

     

    We will try and find out whether there is presently any problem or work being carried out on the Update Server. I doubt that any response will be received before next week some time.

     

    Rich


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  • matiinet
    matiinet
    3 posts since
    Apr 26, 2012
    Written on Apr 28, 2012 11:38 PM

    Thanks


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  • rich912
    rich912
    9,334 posts since
    Aug 28, 2004
    Written on Apr 30, 2012 9:50 PM

    Hi matiinet,

     

    Can you please let me have your model number and serial number by PM – please don’t post this on the open forum.

     

    There is a possibility that this could be related to the Vaio Update application itself. You could try reinstalling/updating it manually via the support website.

     

    Can you please also confirm that you have not had repairs carried out by other than Sony or one of their service partners and that you have not flashed the BIOS?

     

    Rich


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  • matzam
    matzam
    2 posts since
    Dec 6, 2012
    Written on Dec 6, 2012 1:13 PM

    Hi, did you find a solution to your problem. As I have the same thing and Sony to not respond to any e-mails

     


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  • soundman13
    soundman13
    11 posts since
    Dec 3, 2012
    Written on Dec 7, 2012 9:53 AM

    I'm having the same issue on 2 brand new Vaios (E17 & E14).


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  • rich912
    rich912
    9,334 posts since
    Aug 28, 2004
    Written on Dec 7, 2012 7:06 PM

    Unfortunately 'matiinet' did not respond to my last post and consequently the escalation back in April of this year didn’t progress.

     

    Can you both please confirm that you have tried reinstalling/updating Vaio Update manually via the support website and that you have had no repairs carried out other than by Sony or one of their repair partners.

     

    Please then send me the serial number of your Vaio via PM together with details of any contact made with Support and we will attempt to raise this issue again. Your full model product number would also be of help.

     

    Rich


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  • rich912
    rich912
    9,334 posts since
    Aug 28, 2004
    Written on Dec 12, 2012 9:57 PM

    My initial assumption was that this was a problem of the serial number for CTO models missing from the database. It would seem that this is not the case and is a more general issue that Support are aware of and are working on. It seems that the server is up to date and working but reality proves otherwise.

     

    When an update is available it will be posted in this thread.

     

    Rich


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  • soundman13
    soundman13
    11 posts since
    Dec 3, 2012
    Written on Dec 15, 2012 5:10 PM

    It seems that they might be making some progress - the E14 is now recognised & scans for updates. It can see 4 to install...but is unable to download them (progress bar freezes on the first update, then fails).

     

    Not sure about the E17 yet - sometimes it looks to be checking properly, other times I still get the could not identify your model error....fingers crossed this resolves soon.


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  • soundman13
    soundman13
    11 posts since
    Dec 3, 2012
    Written on Dec 31, 2012 7:52 AM

    An update of where I stand at the moment...

     

    The E17 still isn't recognised by Vaio update - Vaio update updated itself a couple of days ago but it has made no difference. There are now a few updates available for my model which I have downloaded manually from the website fine.

     

    The E14 is now recognised by Vaio update but cannot download the updates via Vaio update or directly from the website itself...I have also tried downkoading these updates with Defender etc disabled, but with no success. The downloads attempt to start, then sit there frozen with no progress.

     

    Both laptops have exactly the same setup on them & are running over the same network.


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  • rich912
    rich912
    9,334 posts since
    Aug 28, 2004
    Written on Dec 31, 2012 12:05 PM

    There have been a number of posts/threads reporting recent problems with the automatic update of both Vaio Care and Vaio Update together with general download problems from the Sony Support server.

     

    This was escalated under the following thread on 30th December. Any further information will be reported in that thread when a response is received from Sony.

     

    Some members have managed to update without making any changes to their system (disabling security) so in the meantime I suggest you keep trying.

     

    https://www.sony.co.uk/discussions/thread/203600?start=0&tstart=0

     

    Rich


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  • Gladiuss
    Gladiuss
    2 posts since
    Jan 5, 2013
    Written on Jan 5, 2013 10:47 AM

    Try to find notebook most close to yours on asian sony site, for exampse i have VPCCW2S1R. It has 14'' LCD, i3-330m intel processor and nVidia GT330m. vpccw26fh is very similar to mine. It has the same bios, so all the programs i needed to update? i downloaded directly from the link below

    http://www.sony-asia.com/support/product/vpccw26fh/download

    So, you don't need to change something in your system.


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