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How to re install Sony Applications on my VAIO VPCF12M0E/B Laptop

Topic started on Apr 28, 2012 9:32 AM , last reply on May 9, 2012 6:19 PM

in VAIO and Computing > Notebooks
Middleleaze
6 posts since
Apr 28, 2012

Due to a hard drive failure it has been necessary for me to re-install my Windows 7 64 bit operating system.  This process went well but I cannot install the original Sony applications because I do not have access to the software.  Can anyone please suggest how I can solve this problem?


  • rich912
    rich912
    6,442 posts since
    Aug 28, 2004
    Written on Apr 28, 2012 10:25 AM

    Hi Middlelease,

     

    If you had used your recovery disks then all the original programs, utilities and drivers would have been reinstalled, so I assume that you have used a retail copy of Windows 7.

     

    Utilities and drivers can be downloaded from the Support site but the pre-installed programs are not available.

     

    http://www.sony.co.uk/support/en/product/VPCF12M0E_B/updates

     

    If you did not create your recovery media then the disks can be purchased from Support but it will be necessary to recover the system once again in order to reinstate these applications.

     

    Rich


    Go n-éirí an bóthar leat
  • Middleleaze
    6 posts since
    Apr 28, 2012
    Written on Apr 28, 2012 2:38 PM

    Hi Rich,

     

    I am very grateful for your prompt and helpful response.  I shall download the drivers from the URL that you provided and will contact Support about the applications.

     

    Your comments about the recovery disk are, of course, absolutely correct.  I did in fact create just such a disk but it was only when I tried to use it that I found out that it was corrupted!!  I should have tested it :>( before having to use it.

     

    Chevalier.

     

    Message was edited by: Middleleaze

    Message was edited by: Middleleaze


  • rich912
    rich912
    6,442 posts since
    Aug 28, 2004
    Written on Apr 28, 2012 10:33 PM

    You're welcome Chevalier.

     

    As a matter of interest did you recieve an error message when attempting to use the recovery disks, or did they fail to load or fail part way through recovery?

     

    Rich


    Go n-éirí an bóthar leat
  • Middleleaze
    6 posts since
    Apr 28, 2012
    Written on Apr 29, 2012 8:15 AM

    The recovery process started but then part way through it ceased with a message about corruption.


  • rich912
    rich912
    6,442 posts since
    Aug 28, 2004
    Written on Apr 29, 2012 9:31 AM

    Hi Chevalier,

     

    Just occasionally burning a copy of recovery disks can rectify corruption problems. No guarantees but for the cost of a few blank DVD’s it may be worth a try.

     

    Rich


    Go n-éirí an bóthar leat
  • Middleleaze
    6 posts since
    Apr 28, 2012
    Written on Apr 29, 2012 4:01 PM

    Hi Rich,

     

    That was a great suggestion which, unfortunately, did not resolve the corruption problem.

     

    Many thanks for trying to help.

     

    Chevalier


  • Middleleaze
    6 posts since
    Apr 28, 2012
    Written on May 9, 2012 3:50 PM

    Hi Rich,

     

    I have made several unsuccessful attempts to contact Support to purchase the original Sony software so perhaps I am using the wrong email address/phone.  Can you please tell me the best email/phone to get this software?


  • rich912
    rich912
    6,442 posts since
    Aug 28, 2004
    Written on May 9, 2012 4:58 PM

    Hi Chevalier,

     

    If your notebook is out of warranty the number for UK customers is 0905 0310006 (premium rate £0.35/min).  If still in warranty call 0870 240 2408 (Fixed: 0.08£/min).

     

    Good luck and let us know how you get on.

     

    Rich 


    Go n-éirí an bóthar leat
  • Middleleaze
    6 posts since
    Apr 28, 2012
    Written on May 9, 2012 6:19 PM

    Many thanks Rich.  My laptop is out of warranty so I shall try the first number you provided.

     

    Cheers,

     

    Chevalier


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