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handycam dcr-sr37e error C.13.02

Topic started on Jun 11, 2012 9:17 PM , last reply on Jun 11, 2012 11:06 PM

in Cameras and Photo Frames > Handycam
keetsy
1 posts since
Jun 11, 2012

Bought this camera about a month ago, used it twice with no problems - then I switched on to use it , got a picture through the lens but no menu on the screen. After about ten seconds the message "overheated, cannot access media - turn off power and leave for a while in a cool place" even though the cam is definitely not even warm. the screen also shows the code "C.13.02". I can't access the menu to format the disk, I have tried pressing the reset button and I have connected to the computer but it does not pick up the camera.

Is there any way to sort this or will I have to send it to sony, please help.

 

Message was edited by: keetsy

 

Message was edited by: keetsy

 


  • blaireau_photo
    blaireau_photo
    1,269 posts since
    Jun 15, 2011
    Written on Jun 11, 2012 11:06 PM

    Hello keetsy - Welcome to the Sony Forums

     

    As the camera is within its warranty period, I would definitely get in touch with Sony in the first instance. Any kind of overheating error, whether or not it feels hot, would indicate a potential internal problem and the safest option would be to call Sony Customer Services. When you speak to a representative, they will be able to ask some further questions and if a repair can be avoided, they will inform you of this.

     

    All of the contact details are available on this forum thread:

     

    http://www.sony.co.uk/discussions/message/651957#651957

     

    Thanks,

     

    Simon


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