Sony: Lip sync problems

oldfedup

4 posts since
Feb 5, 2012

Written on Feb 10, 2012 4:38 PM

Hello Catmambo, Re:- Your entry on 04/02/2012.

Have you managed to obtain an update on this problem yet? You could restore my faith in Sony which is rapidly deminishing.

Thanks

Message was edited by: oldfedup

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simoneast

23 posts since
Jan 3, 2012

Written on Feb 13, 2012 4:54 PM

Hi

The text of the link is correct but I copied it from an email and it looks like the background of it corrupted somehow.

Try this:

http://sonycic.custhelp.com/app/answers/detail/a_id/1805/~/home-cinema-lip-sync-issue

or copy the text of it into your browser. The phone number has now been amended on the KB by the way.

No hard feelings, just that Sony (or at least one rep) has basically told me to shut up and live with the problem as it is "normal" to have to synchronise the sound. Something I disagree with. I acccept that on set up one needs to "pair" as it were the sound system and the TV using the AV sync or perhaps use it to tame a wayward external device...but to be told that I would need to do this for each Blu-Ray or DVD I was watching is ridiculous. When I found the KB I was very happy as it obviously shows that Sony are in fact aware of and accept that there is a problem and I spent a fair amount of time trying to spread the word so to speak - so I did take it a little personally when you changed all my posts.

However you are right, clicking on my link did not work and if Sony are watching this thread then it's all good.

Cheers!

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Thalamus.

Written on Feb 13, 2012 6:03 PM

simoneast wrote:

Hi

The text of the link is correct but I copied it from an email and it looks like the background of it corrupted somehow.

Try this:

http://sonycic.custhelp.com/app/answers/detail/a_id/1805/~/home-cinema-lip-sync-issue

That link works fine now Simon, thanks for posting..

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Bearsparko

4 posts since
Feb 14, 2012

Written on Feb 15, 2012 8:55 AM

Hi, just want to add my voice to the chorus of disappointment.

Model number of Home cinema system and TV.

Kdl-40ex503

software version pkg4 108eul-0108

Bdv-e380

Software version m07.r0579

Which TV channel has the lip sync issue.

Hdmi1

If the problem is via a disc, DVD or Blu-ray, what is the title of the disc.

Blueray

Film name: 2012

Barcode on box no. 5050629062014

If the problem happens via an external STB (Set Top Box), what type of STB is it, e.g. SKY or Virgin etc.

Watching tv through my sky+hd box via the optical input there are no issues. I only have the problem watching bluray discs (haven't tried any other formats yet, it's all too depressing)

How is the STB connected to your products, e.g. HDMI or Scart etc.

HDMI

With regards to my issue I am very disappoined that having bought a Sony tv and home cinema system I have such a basic issue as lip syncing. I wanted a simple plug and play solution and Invested in Sony products as I was confident that an engineer at Sony would have bothered to connect 2 of their mainstream high volume products together to check that they work. This clearly was not the case. Now I have hard wired the system into my living room and it DOESN'T WORK!

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kire1980

14 posts since
Dec 25, 2011

Written on Feb 23, 2012 9:51 PM

Any news from Sony yet on the issues? Can we expect a fix/firmware update soon?

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oldfedup

4 posts since
Feb 5, 2012

Written on Feb 23, 2012 10:14 PM

Ditto kire1980

Any news from Sony yet on the issues ? Can we expect a fix/firmware update soon? ...very disappointing and frustrating ! Where is the Sony customer care / service when it's needed ??!

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grbrown53

3 posts since
Feb 24, 2012

Written on Feb 24, 2012 12:38 PM

I also have the lip sync issue, setup as follows:

- KDL-55HX923 TV

- BDV-E380 Home Cinema

- Virgin Tivo

- All HDMI connected

I have noticed the lip sync issue on Blu-ray and DVD playback. I have also noticed it watching most HD channels on the Tivo box (especially ITV1 HD). However, I haven't plugged the Tivo directly into the TV to ensure it's not the Tivo at fault.

I have however, whilst playing a DVD, switched the audio from the E380 to the TV and the DVD then plays perfectly with no issues, thus suggesting the issue is a direct result of the E380 audio decoding / playback.

I have noticed this issue since 25/12/2011, but could have been there before as this was the first time I played a Blu-ray / DVD disc via the E380.

Sony, can we please get an update on the situation? Six weeks with no feedback isn't what I would call acceptable.

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nayan007

33 posts since
Feb 17, 2012

Written on Feb 24, 2012 2:32 PM

Please do let me know when this issue will get fixed,if they have started working in it. It will be good if they post here the updates about the progress

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Thalamus.

Written on Feb 24, 2012 3:18 PM

grbrown53 wrote:

Sony, can we please get an update on the situation? Six weeks with no feedback isn't what I would call acceptable.

Hi all,

I was under the impression that Catmamo was looking into this..

Catmambo wrote:23-Feb-2012 21:08

Hi all

Apologies for any problems you are experiencing. Let me try and get an update for you early next week so we can get it sorted as soon possible..

Thanks

I'll try & get an update for you all, can't promise anything though..

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Catmambo

2,009 posts since
Aug 28, 2003

Written on Feb 25, 2012 11:48 AM

Hi

Sorry for slow reply, ts still being examined by engineering at the moment. No further update at the moment. I'll check again early next week.

Apologies for the delay in fixing this.

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Metallicatz

2 posts since
Feb 25, 2012

Written on Feb 25, 2012 3:19 PM

Gweetings!

Just wanted to add my name to the list as the problem was particularly bad last night while watching 'Taken' on Blu Ray. The delay varied at different points during the film at it's worst there was about a second delay on the audio. Cant say I've noticed the problem at any time other than watching Blu Ray discs.

My set up is as follows:

KDL-40EX723

BDV-E380

Sky HD

All connected via HDMI

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gorstj

1 posts since
Feb 25, 2012

Written on Feb 25, 2012 3:31 PM

Just a quick me too.... but in a different way.

DVD and Blu Ray discs play fine on my BDV-780W

However lip sync from my Sky HD is terrible and very variable!

I have the audio input to the coax digital input and have the video piped directly from SkyHD-->Toshiba TV via HDMI.

I am going to free up a HDMI input on my Sony BDV so I can input the sky on a HDI input there and see if that improved things.... but then I loose 5.1 surround sound as the HDMI output fom sky is on 2 channel I think.